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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stephanie Walker

July 16, 2024

5  out of  5 rating by Stephanie Walker
"I was paying way too much for my car insurance, so I asked around about good insurance agencies. Elizabeth Soots was highly recommended by several people, and they weren't lieing! This agency is AMAZING! Not only did they save me hundreds of dollars, they got my policy set up super fast and explained everything to me so I could actually understand it. The best part tho, THE STAFF!!! They are by far the nicest and most helpful people I've delt with in a long time! And every time I call, they actually answer the phone!! It rings to their office, not a call center or to someone in another country, I didn't even have to press a number to talk to them!!!! So thanks yall, so much, for being so awesome and for helping me save so much money😄"
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Nate Decker

July 14, 2024

5  out of  5 rating by Nate Decker
"Great experience with this branch! Noah helped us take a loot look at our current coverages and gave us insight into how those coverages could improve without spending too much money. He also covered supplemental health insurance and life insurance with us and we were able to get a plan that worked with our budget! Very knowledgeable and passionate about getting his customers the RIGHT coverages for their situation and not just pushing the "add ons" to make a sale. If you are in the market for insurance or you are not happy with your current coverages, go ahead and make this branch your first and last stop for insurance!"
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Lisa Finch

July 11, 2024

5  out of  5 rating by Lisa Finch
"Tiyonna is fabulous. Proactive, diligent and transparent with needed information. Excellent customer service. Highly recommend!"
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Tangie Rudd

July 11, 2024

5  out of  5 rating by Tangie Rudd
"My experience with Tiyonna was exceptional. She was very friendly and knowledgeable about auto insurance. She made the process easier, by going over my options step by step, and explained them to me. I ended up getting better coverage than I had with my old insurance company. Thank you Tiyonna!"
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Jessica Reeves

July 9, 2024

5  out of  5 rating by Jessica Reeves
"My representative, Tiyonna was kind, professional and very helpful!"
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Danielle Miller

July 8, 2024

5  out of  5 rating by Danielle Miller
"Tiyonna was extremely helpful with decreasing my premium and showing great professionalism and patience.Thank you."
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Tessa

July 8, 2024

5  out of  5 rating by Tessa
"I had a great experience and the person I spoke with was engaging, funny, and knowledgeable!"
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jackie Welsh

July 2, 2024

5  out of  5 rating by jackie Welsh
"Caleb was my agent. Lots of patience for a young person! I had never bought insurance before(widow) and he was great at finding me more coverage at less money. Now home and auto are in the same agency!"
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Shereef Juma

June 24, 2024

5  out of  5 rating by Shereef Juma
"It was a pleasure working with Caleb at Elizabeth Soots State Farm to transition away from Allstate. I never changed even with increased rates because of the perception of difficulty in change on multiple policies. He explained the process and made me at ease to go ahead an make the transition. Look forward to working with my new agent, highly recommend!"
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Matthew Price

June 22, 2024

5  out of  5 rating by Matthew Price
"Caleb was a great representative for this branch and agency. Even though our current rates were less, and it would be more to go with State Farm, Caleb was professional, and did not just try to sell something more just to make the sale. I will be contacting him again when I begin the process of looking for a new vehicle and need coverage!"
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Edwin Walter

May 10, 2024

5  out of  5 rating by Edwin Walter
"We have been State Farm customers for years. We have a number of different coverage plans, some based on suggestions from the office team to protect our unique situation. They have always proactively reached out in any situation. Recently, we had a tree fall on to our home, causing substantial damage. Kristian in our agent’s office has been an absolute godsend to us as we worked to navigate the claims process. She has unfailingly provided the highest degree of customer service with knowledgeable answers and advice to any question, and advocacy for us when communication was not happening to our satisfaction. She has maintained constant contact with us to ensure we were getting the help we needed once she became involved. I highly recommend Elizabeth Soots and Kristian for their dedication to personal involvement in seeing their customers receiving the care they need."
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Alex Joseph

May 6, 2024

5  out of  5 rating by Alex Joseph
"Tiyonna expertly walked me through the whole homeowner’s insurance options. I loved the fact that she diligently (and courteously) followed through with me ensuring that all paperwork needed for closing was done accurately and on time. Great job!!"
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Pam Phillips

April 17, 2024

5  out of  5 rating by Pam Phillips
"Tiyonna and Caleb were great to help me switch my insurance Tiyonna was really knowledgeable and helpful Caleb is very nice as well and helpful"
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Jermonia Smith

April 11, 2024

5  out of  5 rating by Jermonia Smith
"I have always felt secure with my State Farm coverage. Carolyne and the team provide optimal customer service and care."
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Kami Williams

April 3, 2024

5  out of  5 rating by Kami Williams
"Elizabeth and her team are kind and careful to make sure you can make smart decisions."
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Kevin Dammer

March 27, 2024

5  out of  5 rating by Kevin Dammer
"Great company they have gone far Beyond expectations with the understanding and help given to me with the Death of family members. They like I said go far beyond my expectations as a company."
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Charissa

February 28, 2024

5  out of  5 rating by Charissa
"I had a GREAT experience with the agency’s representative. She was very knowledgeable and helpful. I found just what I needed!"
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Pamela Moran

February 8, 2024

5  out of  5 rating by Pamela Moran
"I am very pleased to have Tiyonna Bullock. I am returning to this State Farm group. Thank you Tiyonna."
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Hugh Roberts

February 7, 2024

5  out of  5 rating by Hugh Roberts
"I am a long-time Insurance Carrier thru State Farm Elizabeth Soots (Ron Loan Logan) and i always appreciate their help and attentiveness. I have recently added additional car and boat policies on top of Homeowners Policies. Carolyne Evans has helped me with recent additions and she has been spectacular. I would highly recommend her for any insurance needs (and State Farm as well)!"
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Linda Nance

February 1, 2024

5  out of  5 rating by Linda Nance
"Treated with kindness and respect from the very first communication! Tiyonna worked hard to assure we had the best possible coverage for a fair rate. Give them a call today. You will be impressed with their level of customer service."
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Andrew Bird

January 30, 2024

5  out of  5 rating by Andrew Bird
"Very helpful and get work done pretty fast. Heather and Taneshia always got our work done and answered all the questions we had. I had the privilege of working with Elizabeth herself and she was very kind and helpful. Highly recommend this agency."
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Robert Wood

January 29, 2024

5  out of  5 rating by Robert Wood
"Insurance is always a pain. The Elizabeth Soots team, particularly Carolyne and Tanesha, have banded together to help me facilitate a multi state insurance changeover that was no small feat. Between refunds across three products and states to initiating new policies while simultaneously ensuring I kept up to date on payments for five products, the team carried me every step of the way. Really and truly, they’re a great team, and I wish they covered more states, so I could take them with me everywhere I go. Keep up the great work.."
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Marissa Parker

January 25, 2024

5  out of  5 rating by Marissa Parker
"Taneshia was excellent to work with - she was kind, responsive, helpful, and really just made getting insurance easy. Would absolutely recommend!"
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Patrise Dunklee (Patty)

January 24, 2024

5  out of  5 rating by Patrise Dunklee (Patty)
"Just had the best experience with State Farm and our agent Tanesha. Much better prices than we were paying and excellent customer service!"
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Breyona Armstead

January 16, 2024

5  out of  5 rating by Breyona Armstead
"I called in to get Auto insurance and got connected to Tiyonna and she was amazing! She helped me so well and was so informative. I finished with Auto and renters insurance with a good rate and great policy."